Frequently Asked Questions
What is your typical delivery time for orders?
Our typical delivery time for orders from:
United States: Orders are delivered within 10 to 20 business days from the date of confirmation.
Australia: Orders are delivered within 7 to 14 business days.
Europe and the United Kingdom: Orders are delivered within 15 to 25 business days.
Please note: Business days do not include weekends or public holidays.
How long does it take to process and ship an order?
We process most orders within 1-2 business days.
For custom designs, the processing time may extend to 3-5 business days.
Once your order is processed, shipping typically takes 7-25 business days, depending on your location.
Can I track my order once it has been shipped?
Yes, you can! Once your order is shipped, you will receive an email with a tracking number. This allows you to track your order in real time.
What is your refund or return policy?
We offer refunds or returns for unused products that are in their original condition.
If you wish to return or exchange an item, you can do so within 14 days of receiving your order.
And you can learn more about our refund & return policy from here.
Can I cancel my order after placing it?
Unfortunately, orders cannot be canceled once they have been placed.
If you have any concerns or need assistance, please feel free to reach out to us directly, and we will do our best to help.
What should I do if I receive the wrong order?
We sincerely apologize for any inconvenience caused! Please contact our customer service team within 48 hours of receiving the order.
We will verify the issue and either replace the product at no additional cost or offer a full refund, depending on your preference.
Are refunds available if I’m not satisfied with the final product?
Customer satisfaction is our priority. For non-custom items, refunds are available within 14 days if the product is returned unused and in its original condition.
For custom orders, refunds are only applicable in cases of defects or significant discrepancies from the approved design.
If you’re unhappy with your product, please reach out to us, and we’ll do our best to resolve the issue.
Couldn't find your answer?
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Our team is eager to assist you!